Triangle Superior Service and Support

Instant Service. Triangle is the first packaging company to offer its clients:

• The fastest way to reach weigher and/or bag machine production
• The best way to optimize performance
• The ability to slash downtime dramatically
• A way to avoid the delays and costs of in-field service calls.

How? Our machines contain modems that link your machines to our electronic service center. Just phone us for instant electronic service. This modem technology is used by our customers as far away as China and New Zealand.The iPC-based technology of our Selectech color touchscreen computer control lets you tap into these instant benefits with one voice call. No matter where your plant is located.... around the corner or around the world.

• Analysis and diagnostics.
• Remote fine tuning.
• New product setup assistance.
• Help with difficult products.
• Verification of your settings.
• Quick response to any questions.
• Pinpoint unique problems.
• Supplemental training for new machines.
• Update your Triangle software.

Service Rates: Domestic (PDF)

Service Rates: International (PDF)

Field Service. Triangle offers the very best in field service and support. Our second-to-none service department offers 22 fully trained technicians with an average of 14 years experience servicing Triangle equipment. All Triangle technicians are NFPA 70E trained and certified. Service centers are located not only here in Chicago, but also in Maryland, Michigan, Arkansas, northern California and Washington state. Both service and parts are available from Ontario, Canada. Service is available from Mexico, New Zealand and the U.K.

Service Parts. Our Parts Department offers a very extensive inventory, including some parts for machines that were installed decades ago. Typically, parts are shipped within 24 hours, with nearby O'Hare International Airport offering fast delivery. Customer service representatives are on call 24 hours a day. In addition, with our plant only 20 minutes from O'Hare International Airport, parts can be shipped counter-to-counter anywhere in the world on the same day.