 Triangle offers the very best in field service and support. Our second-to-none service department offers 22 fully trained technicians with an average of 14 years experience servicing Triangle equipment. All Triangle technicians are NFPA 70E trained and certified. Service centers are located not only here in Chicago, but also in MD, MI, AK, CA and WA. Both service and parts are available from Ontario, Canada. Service is available from Mexico, New Zealand and the U.K.
Training
Several training options and tools are available including:
• In our Chicago plant or at your facility
• In English or Spanish
• Detailed presentations on selected subjects
• Comprehensive training and reference manuals
• Video training on DVD available |
Triangle Superior Service and Support
Triangle is the first packaging company to offer its clients on-line troubleshooting to optimize performance. Our machines contain modems that link your machines to our electronic service center. Just phone us for instant electronic service.
This modem technology is used by our customers as far away as China and New Zealand. No matter where your plant is located...around the corner or around the world.
• Analysis and diagnostics.
• Remote fine tuning.
• New product setup assistance.
• Help with difficult products.
• Verification of your settings.
• Quick response to any questions.
• Pinpoint unique problems.
• Supplemental training for new machines.
• Update your Triangle software.
Service Parts
Our Parts Department offers a very extensive inventory, including some parts for machines that were installed decades ago. Typically, parts are shipped within 24 hours. Customer service representatives are on call 24 hours a day. In addition, with our plant only 20 minutes from O'Hare International Airport, parts can be shipped counter-to-counter anywhere in the world on the same day.
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